Jarva

Terms and Conditions

Acceptance of terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Jarva (“we”, “us”, or “our”).

By accessing or using the Jarva platform, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use the platform.

Your use of Jarva is also subject to our Privacy Policy, which explains how we collect and process personal data.

Jarva reserves the right to modify these Terms at any time, and any changes will be effective upon posting.

Use of the platform

You agree to use Jarva only for lawful purposes and in accordance with these Terms. You must not use Jarva in any way that breaches any applicable law or regulation, or that is fraudulent, harmful, or intended to harm others.

  • Eligibility. You must be at least 18 years old to use Jarva. If you are using Jarva on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
  • Account security. You are responsible for maintaining the confidentiality of your login credentials and are responsible for all activities that occur under your account.
  • Prohibited conduct. You agree not to misuse the platform, including, but not limited to, attempting to gain unauthorized access, transmitting malicious software, or interfering with the normal functioning of the platform.

Description of service

Jarva is an AI-driven marketing platform designed to assist users in managing, optimizing, and analyzing advertising campaigns across supported third-party platforms. Jarva provides automated tools, recommendations, and insights intended to support marketing decision-making.

Jarva does not guarantee specific results, performance outcomes, or increases in revenue, conversions, or advertising effectiveness. Decisions made based on information or outputs provided by the platform remain the sole responsibility of the user.

Automated ad management

You authorize Jarva to access and use your connected advertising accounts, and the information in them, and to create, modify, pause and remove campaigns, ad sets and ads, and to adjust budgets, bids and targeting, in those accounts on your behalf. Jarva makes these changes automatically and without your prior approval of each change. You represent and warrant that you have the right and authority to grant this authorization for each account you connect. You may disconnect an advertising account at any time.

  • Budgets. You may set a maximum budget in your account. Jarva will not exceed a budget you have set without your approval.
  • Advertising spend. You remain responsible at all times for paying the relevant advertising platform directly for all advertising spend incurred in your connected accounts. Jarva’s fees do not include advertising spend.
  • Campaigns and results. You remain responsible for your advertising campaigns, your content and the goals and results of your campaigns. Jarva makes no representations or guarantees regarding the results you may obtain from using the platform.

Jarva Tracking

If you install Jarva Tracking on your websites or online stores, you are responsible for all notices, consents and permissions with respect to your visitors that are required under applicable law, including the General Data Protection Regulation (EU) 2016/679 and laws governing cookies and similar technologies.

  • Notice and consent. You will maintain a privacy policy on each site that discloses your use of Jarva Tracking, including its use of cookies. Where required by law, you will obtain visitors’ consent before information is stored or accessed on their devices in connection with Jarva Tracking.
  • Sensitive data. Jarva Tracking is not intended for the processing of special categories of personal data or other sensitive information. You will not configure Jarva Tracking to collect such data or otherwise provide it to Jarva.

Account termination

We reserve the right to terminate or suspend your account without prior notice if you violate these Terms or engage in behavior that disrupts or harms the platform.

  • User-initiated termination. You may close your account at any time. Upon termination, you will no longer have access to your account, and your data may be permanently deleted in accordance with our Data Retention Policy.

Payment and billing

Jarva is invite-only. Subscription pricing is shown in-app during setup. Unless otherwise stated, fees are exclusive of applicable taxes, which may be charged in addition where required by law.

If you start mid-month, your first charge is prorated for the remainder of the month, then renews on the 1st of each month. You authorize recurring charges until you cancel. You can cancel anytime in-app; cancellation takes effect at the end of the current billing period unless otherwise stated at checkout. Fees are non-refundable.

If payment is overdue, Jarva may restrict access after 7 days. After 10 days overdue, Jarva may pause ads it manages through your connected Meta/Google accounts to prevent additional ad spend. Access may be restored after successful payment; ad changes may take time to apply on third-party platforms.

Availability and service changes

Jarva does not guarantee that the platform will be available at all times or that access will be uninterrupted or error-free. The platform may be temporarily unavailable due to maintenance, updates, or factors outside of Jarva’s control.

Jarva reserves the right to modify, suspend, or discontinue any part of the platform or its features at any time, with or without notice.

Intellectual property

All content and materials on Jarva, including the AI technology, designs, text, graphics, logos, and software, are owned by or licensed to Jarva and are protected by intellectual property laws.

  • User-generated content. By submitting content to Jarva (e.g., ads, images, or media), you grant Jarva a worldwide, royalty-free, non-exclusive license to use, reproduce, and distribute your content as part of our services.
  • Restrictions. You may not copy, modify, distribute, or sell any of Jarva’s intellectual property without prior written consent.

Subject to your compliance with these Terms and payment of applicable fees, Jarva grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for your internal business purposes.

Data privacy

Jarva’s use of the information you provide in the creation or administration of your account is described in our Privacy Policy.

  • Customer personal data. Where Jarva processes personal data on your behalf in connection with the platform, including personal data of your customers and website visitors, you are the controller and Jarva is the processor of that data. Such processing is governed by our Data Processing Agreement, which forms an integral part of these Terms. A list of our sub-processors is available at jarva.ai/sub-processors.
  • Aggregated data. Jarva may collect and analyze campaign, spend and performance data from your use of the platform, and may derive from it aggregated data that does not identify you or any natural person. Jarva may use such aggregated data to operate, develop and improve the platform, including to train and improve its models. You may object to this use as described in our Privacy Policy.

Limitation of liability

Jarva provides its platform on an “as-is” and “as-available” basis. We do not guarantee that the platform will be error-free or that your use of the platform will result in specific outcomes.

  • No warranty. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
  • Liability cap. In no event shall Jarva, its affiliates, or partners be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the platform. Our total liability for any claim arising out of these Terms shall not exceed the amount you paid for the use of our platform in the past 12 months.

Nothing in these Terms shall limit or exclude liability to the extent that such liability cannot be limited or excluded under applicable law.

Indemnification

You agree to indemnify and hold harmless Jarva, its officers, directors, employees, and affiliates from and against any claims, damages, liabilities, and expenses (including legal fees) arising out of your use of the platform, your breach of these Terms, or your violation of any third-party rights.

Third-party platforms

The platform interoperates with third-party platforms that Jarva does not own or control, including Meta (Facebook and Instagram), Google Ads and Shopify (“Third-Party Platforms”). Your use of a Third-Party Platform is governed exclusively by your agreement with its provider. These Terms do not modify or replace any terms, policies or rules of a Third-Party Platform.

  • Your responsibilities. You are responsible for your accounts on Third-Party Platforms and for your contractual relationship with their providers. You are responsible for complying, and for ensuring that your content, products and landing pages comply, with applicable laws and with the terms, policies and guidelines of each Third-Party Platform.
  • No liability for Third-Party Platforms. The platform depends on the availability of Third-Party Platforms and on the features and functionality they make available to us, which we do not control and which may change without notice. To the maximum extent permitted by law, Jarva does not accept any liability for the operation, acts or omissions of a Third-Party Platform, including the rejection of an ad, the suspension, restriction or termination of an account, and any change to its terms, policies, pricing or interfaces.
  • Indemnification. You will indemnify and hold harmless Jarva from and against all claims, losses, damages, penalties and costs, including reasonable legal fees, arising from your use of a Third-Party Platform, including your breach of its terms, except to the extent caused by Jarva’s gross negligence or willful misconduct.
  • Interruptions. Jarva is not liable for any delay or failure to perform its obligations under these Terms that results from the acts or omissions of a Third-Party Platform or from other circumstances beyond its reasonable control.

Dispute resolution

If a dispute arises between you and Jarva, we encourage you to contact us to resolve the issue informally. If we cannot resolve the dispute through negotiation:

  • Governing law. These Terms will be governed by and construed in accordance with the laws of Denmark.
  • Jurisdiction. You agree to submit to the jurisdiction of the courts located in Denmark for the resolution of any disputes.

Changes to these terms

Jarva reserves the right to modify these Terms from time to time. Any changes will be posted on the Jarva website or within the platform and will become effective when posted. Your continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

Severability and entire agreement

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

These Terms, together with the Privacy Policy and the Data Processing Agreement, constitute the entire agreement between you and Jarva regarding the use of the platform.

Contact information

If you have any questions or concerns about these Terms, please contact us at: support@jarva.ai

Last updated: 2026-09-19